Refund and Returns Policy

Effective from Oct. 16, 2026

Can a sweater that does not fit be sent back?

Yes, a sweater can be returned for a wrong size or for any other reason when the request reaches the help desk within 30 days from the delivery date, there is no restocking fee, and the money goes back within 7 business days from the sweater’s arrival at the return address and its inspection.

A 30-day window for every return request

The request has to arrive within 30 days from the delivery date that tracking records, so a sweater delivered on Thursday, Dec. 3, 2026 can be put forward for return until Saturday, Jan. 2, 2027. The sweater itself travels later, within the 14 days that start with the approval email, which means the 30 days only decide when you need to ask.

Returns for a wrong size or a change of mind

A size that runs too snug, a shade that looks different in daylight or plain second thoughts all qualify as reasons for a return, and a few words in the request email are enough to explain any of them. For these returns the cost of mailing the sweater back is yours, and the $6.00 shipping charge from the original order is not refunded.

New orders for a different size or color

Sizes and colors are not swapped inside an existing order, because each order is packed separately by the fulfillment partner, so the quickest fix combines a fresh order in the size or color you want with a change-of-mind return of the first sweater. Someone who receives MFT-QZ-002, a quarter zip the maker describes as running small, in size M can order the size L right away and send the M back for a $31.99 refund.

Condition rules for a returned sweater

A returned sweater has to be unworn and unwashed, free of perfume, deodorant, makeup and pet hair, and still carrying any tags it arrived with, because the fulfillment partner inspects every return before a refund goes out. Trying a cardigan on at home over a thin top leaves it in returnable condition, while a sweater worn out for an evening or put through the wash no longer qualifies.

Refusals for worn or washed sweaters

A sweater that comes back worn, washed, altered, stretched, stained or damaged after delivery cannot be refunded, and in that case the help desk emails photos of the problem and offers to mail the sweater back to you, with that postage paid by you.

Every style eligible for return

Every style in the catalog can be returned under these rules and none is sold as final sale, which includes sweaters bought with a discount code and sweaters bought during a promotion.

Eligibility for gifts and discounted orders

Any sweater bought on missfittribe.com qualifies as long as the request arrives inside the 30 days and the condition rules hold, and the refund always goes to the payment method used at checkout, so a sweater received as a gift is refunded to the person who paid for it. A discounted sweater is refunded at the price actually paid, never at the full list price.

An emailed request for return approval

A return starts with an email to contact@missfittribe.com that gives the order number, the sweater and size going back and a short reason, with photos added when something is wrong with the sweater. A return approval arrives within 1 business day from a complete request, and nothing should be mailed before it does.

The return address for an approved sweater

The return approval email contains the address the sweater goes to, and that address is the only one a return should be mailed to, within 14 days from the approval email and with the order number written on a slip inside the package.

Postage costs for the return trip

The return address in the approval email is not the company’s business address, so the price of a change-of-mind return depends on the distance between you and the address in that email and on the weight of the package, and the carrier quotes it when you ship. A single cardigan in a soft mailer is usually cheaper to send than a box holding three sweaters, so the carrier’s quote is worth checking before you choose how to pack a return.

Postage responsibility for each kind of return

For a wrong size or a change of mind, you pay the return postage and choose the service, and a service with tracking is the safer pick because a refund cannot be issued for a package that never reaches the return address. For a damaged, defective, wrong or not-as-described sweater, the approval email includes a prepaid label, or the help desk lets you keep the sweater, and either way you pay nothing for postage.

A $0.00 restocking fee for every return

Returns carry no restocking fee, so an accepted change-of-mind return of an oversized ribbed cardigan, MFT-CD-006 at $43.99, brings back the full $43.99 together with the sales tax charged on it.

Refund timing for an inspected sweater

Refunds are issued within 7 business days from the sweater’s arrival at the return address and its inspection, back to the card or PayPal account used at checkout, after which banks and PayPal can take 5-10 more business days to post the credit. From a $124.98 order of MFT-QZ-004 and MFT-QZ-006, a change-of-mind return of MFT-QZ-006 brings back $54.99 plus the sales tax charged on it while the $6.00 shipping stays with the order, and on an order that shipped free nothing is subtracted for shipping.

Replacements for damaged or defective sweaters

Damage from transit should be reported within 10 days from delivery, and a defect that shows up in normal wear, such as a seam that opens, a zipper that fails on a quarter zip, a hole or a dropped stitch, within 30 days from delivery, with photos in both cases. A decision is made within 2 business days of a complete report, offering a replacement in the same size and color when one is available or a full refund that includes any shipping charge paid. Pilling from friction counts as normal wear for knitwear and is not treated as a defect.

Corrections for a wrong sweater in the package

A package holding a style, size or color that differs from your order confirmation should be reported within 10 days from delivery with a photo of the sweater and its label, and the help desk either ships the right sweater free or refunds the whole order, adding a prepaid label for sending the wrong one back.

A 2-inch test for sweaters not as described

The not-as-described label applies once a measurement strays more than 2 inches (5 cm) from the size chart on its listing, when its material differs from the listing or when its color is far from the photos, and such a sweater follows the seller-error rules above if reported within 30 days from delivery. A size L MFT-CD-008 cardigan listed at 42.5 inches around the bust that measures 39.9 inches is 2.6 inches off and qualifies, while a gap of 0.5-1 inch stays within the maker’s tolerance described in the Size Guide.

Full refunds for packages lost in transit

A package lost in transit, meaning one with no new scan for 4 business days and no answer after a further 5-business-day carrier trace, is refunded in full or replaced at no cost under the Shipping Policy, and nothing has to be mailed anywhere.

Refunds for refused or returned-to-sender packages

A package refused at the door, or sent back to the partner because the address was incomplete or wrong, is refunded for the merchandise within 7 business days from its arrival back with the fulfillment partner, while a shipping charge already paid on that order is not refunded.

Packages for the wrong address or without approval

A sweater mailed without a return approval, or mailed to the company’s business address, cannot be matched to an order right away, so its refund waits until the help desk can identify the package, and waiting for the approval email before shipping avoids that delay completely.

Cancellation for the first 24 hours

Canceling is possible for 24 hours after an order is placed, provided dispatch has not happened, through an email to the help desk with the order number, and the full amount, shipping and tax included, is refunded within 2 business days from the cancellation. Once the dispatch email has gone out, the order can no longer be stopped and follows the return steps on this page after it arrives.

Contact for returns and refunds

Return questions go to contact@missfittribe.com or +1 (480) 485-6398, Monday through Friday from 9 AM to 6 PM MT, and the help desk answers within 1 business day of each message.

MELISSA NICOLE VARELA FUNY LLC · EIN 99-4915860 · 3778 E Libra Pl, Chandler, AZ 85249, United States