FAQs
Effective from Oct. 16, 2026
Do the sweaters run true to size?
Most styles follow the maker’s chart printed on each listing, while the styles a maker marks as running small carry a note suggesting 1-2 sizes up, so comparing the chart with a sweater you already own is the surest way to choose.
Sizing answers for each sweater
How do I choose a size?
Lay a sweater that fits you well on a flat surface, measure its width at the chest just below the arms and double that number, then compare the result with the bust column on the listing’s chart, which gives the sweater’s own measurements in inches and centimeters. The Size Guide walks through the length and sleeve measurements too.
Which styles run small?
The makers of MFT-TN-002, MFT-TN-004, MFT-CD-004, MFT-QZ-002, MFT-QZ-003, MFT-QZ-004 and MFT-QZ-006 say those sweaters run small and suggest going 1-2 sizes up, and each of those listings repeats the warning next to its chart.
Are the chart numbers body measurements?
No, every chart describes the sweater itself, with the bust measured all the way around the garment at the chest, so a loose or oversized style shows a bust figure well above the body it is meant to fit.
Is the white top in some cardigan photos included?
No, the white top worn under several cardigans in the photos is styling only, and the order contains just the cardigan named on the listing, as the Disclaimer also notes.
Shipping answers for every order
Where do the sweaters ship from?
Every order is packed by a third-party fulfillment partner in the United States, which hands it to a domestic carrier, as the Shipping Policy describes.
How many business days until a sweater arrives?
Delivery takes 7-10 business days from the order day, made up of 2-3 business days of packing and 5-7 business days in transit, and an order paid before 6 PM MT on a business day counts for that same day.
When is shipping free?
An order earns free shipping once its merchandise reaches $119.00, a figure taken after discount codes and before sales tax, and smaller orders pay $6.00, so MFT-QZ-004 and MFT-QZ-006 at $118.98 pay the $6.00 while MFT-CD-004 and MFT-QZ-003 at $125.98 ship free.
Which addresses can receive a package?
Any street address within the 48 contiguous states and the District of Columbia can receive one. Alaska, Hawaii, Puerto Rico, every other territory and military APO, FPO and DPO mail get no shipping option at checkout, and PO boxes are not served either, so an order sent to a PO box is canceled with a full refund.
Can the delivery address be changed after ordering?
Yes, for 24 hours after the order is placed and before dispatch, by emailing the help desk the order number and the corrected address, after which only the carrier can reroute a package.
Return answers for unwanted sweaters
What is the deadline for starting a return?
A return request has to reach the help desk within 30 days from the delivery date, and the sweater is mailed afterward within 14 days from the approval email, as the Refund and Returns Policy sets out.
Who pays postage on a return?
You pay the postage when the size is wrong or you changed your mind, and the $6.00 shipping charge is not refunded, while a damaged, defective, wrong or not-as-described sweater comes with a prepaid label or can simply be kept.
Where should a returned sweater be mailed?
Every return is addressed to the location named in its return approval email, sent within 1 business day from a complete request.
How soon is the money back after a return?
The money goes back within 7 business days from the sweater’s arrival at the return address and its inspection, and the card issuer or PayPal can need 5-10 more business days before the credit shows on your statement.
Can a sweater be exchanged for another size?
Sizes cannot be switched once an order is placed, so the quickest route is a second order in the size you want, with the first sweater sent back as a change-of-mind return.
Does a return cost a restocking fee?
No, every accepted return carries a $0.00 restocking fee, so the refund covers the full price paid for the sweater and the sales tax charged on it.
Payment answers for checkout
Which payment methods are accepted?
PayPal and cards from Visa, Mastercard, American Express and Discover are accepted, with cards processed by Stripe through a payment gateway service, as the Payment Policy explains.
When is a card charged?
The whole amount due comes out of your card or PayPal account in a single charge when you place the order. A confirmation email with the order number follows within a few minutes.
Is sales tax added at checkout?
Yes, the checkout works out sales tax from the delivery address and lists it separately before payment, and no handling fee or card surcharge is ever added on top of it.
Help for late, lost or damaged packages
What happens when the tracking number shows no new scans?
After 4 business days without a new scan, the carrier is asked for a trace, and if 5 more business days bring no answer, a replacement ships or the order is refunded in full.
What if tracking says delivered but the package is missing?
Wait 2 business days and check with neighbors or the mailroom, then report the package within 14 days from the delivery scan so a claim can be opened with the carrier, as the Order Tracking page explains.
What if a sweater arrives damaged or the wrong one arrives?
Report it within 10 days from delivery with photos of the sweater, its label and the mailer, and a decision follows within 2 business days, with a replacement or a full refund and no postage cost to you.
Company answers for new customers
Who runs MissFitTribe?
MissFitTribe is the trading name of MELISSA NICOLE VARELA FUNY LLC, EIN 99-4915860, whose business address is 3778 E Libra Pl, Chandler, AZ 85249, United States, and the About Us page says more about how the store works.
Can an order be collected in person?
No, MissFitTribe sells online only, so every order comes by carrier from the fulfillment partner, and every return goes to the address in its approval email.
How fast does the help desk reply?
Messages to contact@missfittribe.com and calls to +1 (480) 485-6398 are handled Monday through Friday from 9 AM to 6 PM MT, and every message is answered within 1 business day, as the Contact Us page shows.
MELISSA NICOLE VARELA FUNY LLC · EIN 99-4915860 · 3778 E Libra Pl, Chandler, AZ 85249, United States